Parts & Service
Parts & Service for Packaging Automation Equipment
Ensuring the Best Parts and Service for Your Packaging Equipment
We stand behind our equipment long after installation. Hamrick stocks more than $3.5 million in spare/repair parts to support the more than 3,000 machines in the field, and many replacement parts can ship with next-day delivery to help reduce downtime. We also continue to support older equipment, including machines that have been running for more than 40 years, which speaks to the durability of the equipment and the depth of our service team’s knowledge.
In many cases, we can help customers extend the life of existing equipment through preventive maintenance, operator training, retrofits, upgrades, and control system updates. For robotic systems, our EWON Remote Access Routers help us diagnose and troubleshoot issues quickly, often before an onsite visit is needed.
Fulfilling 90% Of Parts Orders From Stock
Hamrick maintains a large inventory of high-turnover spare parts, including high-wear items, electrical and electronic components and systems, air cylinders, servo motors, and other long-lead parts that are critical to keeping production moving. We can typically fulfill 85% to 90% of parts orders directly from stock, helping customers reduce downtime with faster turnaround. For the smaller percentage of parts that require a special order, lead time is generally 3 weeks or less.
Our service department supports the Western Hemisphere – including primarily in the United States, Canada, Mexico, and South America. We can ship replacement parts with next-day delivery to minimize your downtime. Our machinery is used as far away as Lagos, Nigeria, and Nanjing, China. We have also expanded into Canada and serve many national and local clients.
Service that Understands the Pressure
Hamrick serves customers across food and beverage, personal care, chemicals, automotive, spirits, agricultural, and plastics and glass. No matter what the application, our service approach is the same: treat every customer like their production matters, because it does.
Our service team knows that when a line is down, every minute matters. That is why we treat every request with urgency and care, combining stocked parts, experienced troubleshooting, and practical support to help customers get back up and running as quickly as possible.
Contact us to learn more about our ongoing maintenance programs. You can also request Service or Parts directly from our site.
Parts & Service Team
James Weed
Parts Manager
(330) 628-4877 x.113 | parts@hamrickmfg.com
James has over 40+ years’ experience as a mechanical engineer and has spent time as Engineering Manager at Hamrick Packaging Systems. He knows our installed base better than anyone and can usually identify the original customer by only knowing the machine serial number- a unique talent. In 2020, he moved into his role as Parts Manager and has done an excellent job of helping our clients identify and find exactly what they are looking for.
Dave Myers
Customer Service Manager
(330) 628-4877 x.129 | service@hamrickmfg.com
Dave has been with Hamrick Packaging Systems for over 27 years; most of his time has been in the Service Department. For decades he has been our road warrior. In that time, he has made many friends and built a lot of trust. In 2023, Dave was promoted to Customer Service Manager, where he has helped to develop a team of well-trained service professionals. Many small concerns can be resolved over the phone, but if needed, he has a team of technicians that we can choose from to dispatch.